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Operations & Quality Excellence
Business with Mastrolee

Operations & Quality Excellence


Operations and Quality excellence is a mindset that embraces certain principles and tools to create a culture of excellence within an organization. Operational excellence means every employee can see, deliver and improve the flow of value to a customer.


Roles and Responsibilities of operation excellence

The operational excellence group's responsibilities will span such duties as overseeing process improvement events, participating in cross-functional project teams, defining and monitoring performance metrics, fostering culture, and mentoring frontline operational excellence leaders.


  • Provide a Cluster leadership role, can lead their organization on a continuous journey of sustained improvement
  • Innovate with the client to drive value
  • Support & monitor operation to make it Measurable, Repeatable and Predictable
  • Transform organization to create system and process for Noise Less Deliver.
  • Create client centric roadmap and transform organization to intelligent operation.
  • Implement systems and processes that deliver improvement toward 100% conformance to customer requirements.
  • Engaging upfront in solutioning & transitioning of deals to enforce rigor and day 1 stable. And initiative process re-engineering and automation initiatives aligned client expectation like Green SLA, Higher Productivity, Transparency in Process outcomes, etc
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