Training is primarily intended to help IT architects, IT planners, IT consultants, IT audit or security managers, and anyone interested in enhancing the quality of IT service management.

ITIL certification is an essential requirement for professionals who need to learn the fundamentals of ITIL frameworks and how they may be used to enhance the quality of IT service management. This certification is best suited for:

• IT Managers/Support Teams
• IT Architects, Planners and Consultants
• System Administrators/Analysts
• Operations Managers
• Database Administrators
• Service Delivery Professionals
• Quality Analysts
• Application Management Team/Development Team
• Process Owners/Practitioners

• Principle of Service management
• The processes
• The IITl Service life cycle

• Introduction to service strategy
• key concepts of service strategy
• Service strategy process
  • Demaned management
  • Service Portfolio management
  • Financial management
  • Business Relationship management

• Introduction to service Design
• key concepts of service Design
• Service Design process
  • Service catalogue management
  • Service level management
  • Supplier management
  • Capacity management
  • Avalibility management
  • IT service Continuity management
  • Information Security Management
  • Design Coordination

• Introduction to Service Transition
• key Principles & models of Service Transition
• Service Transition process
  • Transition,planning and support
  • Change Management
  • Service Asst and configuration Management
  • Release and Deployment Management
  • Knowledge Management

• Introduction to Service Operations
• Service Operations process
  • Event management
  • Incident management
  • Problem management
  • Request Fulfillment
  • Access management
• Service Operations functions

• Introduction to CSI
• Key Principles and models of CSI

• Review Of key Concepts